General Information


Complaints

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. If at any time the service you receive from us falls below your expectations, please talk in the first instance to the pharmacist on duty. If this does not resolve your problem ask to speak to Emily Howlett (Superintendent Pharmacist); alternatively, you can write to us at Wansford Pharmacy, Old Hill Farm, Yarwell Road, Wansford, Peterborough, PE8 6PL. We will try to resolve any issues as quickly as we can.

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

PALS is a confidential service and can be contacted in person from 9.30am to 4.30pm at:

Patient Advice and Liaison Service
City Care Centre,
Thorpe Road,
Peterborough,
PE3 6DB

Phone:
Patient Advice and Liaison Helpline: 01733 776283

Customer Feedback

Wansford Pharmacy is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by completing our comments & suggestions form.

Your comments will help us to maintain our high standard of service.

Data Protection, Privacy and Confidentiality

Practice Privacy Policy for Patients

Our Practice Privacy Notice explains what information we collect about you, how we store this information, how long we retain it and with whom and for which legal purpose we may share it, the document can be downloaded here:

Practice Privacy Notice

Delivery Terms

Free Delivery on NHS Prescription Orders

NHS prescription orders are delivered FREE of charge within the Peterborough, Stamford and Oundle areas. We aim to dispatch Prescription orders within 48 hours of receipt of your physical prescription. Delivery is made using a signed for service with our own delivery vehicle.