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Wansford Pharmacy, Peterborough, Cambridgeshire, PE8 6PL. Telephone: 01780 781616 Wansford Pharmacy internal Pictures

Prescription Medicines, Over the Counter Medicines, Vitamins & Minerals - Telephone: 01780 781616

Complaints Procedure:

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. If at any time the service you receive from us falls below your expectations, please talk in the first instance to the pharmacist on duty. If this does not resolve your problem ask to speak to Emily Howlett (Superintendent Pharmacist); alternatively, you can write to us at Wansford Pharmacy, Old Hill Farm, Yarwell Road, Wansford, Peterborough, PE8 6PL. We will try to resolve any issues as quickly as we can.

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

PALS is a confidential service and can be contacted in person from 9.30am to 4.30pm at:

Patient Advice and Liaison Service
City Care Centre,
Thorpe Road,

Patient Advice and Liaison Helpline: 01733 776283


Providing NHS ServicesNHS Services Available HereNHS Direct Call 0845 4647

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